FAQs

Get All Your FAQs Answered Here


FAQsThanks for visiting our site. Perhaps you have a couple of questions you'd like to know the answer to before you place your order. Below you'll find the most commonly asked questions we get emailed through from people ordering their ink cartridges. If you have any other questions, then don't hesitate to use our Contact Us page and submit your question. We'll get back to you within 48 hours or sooner

Will compatible cartridges damage my printer?

No, all of our cartridges are manufactured to the same standards as originals, meaning they are basically the same shape, size and volume, and therefore work perfectly.  Our manufacturer is ISO-9001 certified to maintain the quality of the cartridges they produce. As for the ink itself, its ink, it is unlikely to damage your printer.

Will using compatible cartridges void the warranty on my printer?

No, You'll notice in the user manual of your ink cartridge that your printer manufacturer cannot void your printer's warranty for using other ink cartridges. Your warranty covers manufacturing defects and is unaffected by the brand of cartridge that you use.

What if my printer model is not listed on the box?

Not all of the printer models can be listed on the boxes. If you are unsure if the cartridges that you have received are correct for your printer then please fell free to contact us so that we can confirm this for you.

My printer requires cartridges with a chip will yours work for me?

Yes, unlike other suppliers our cartridges that need chips come with them built in. There is no need for you to reuse or reset chips.  Note:  It is important that you do not touch the chip with your fingers when you install a cartridge as static electricity from your body may cause damage to the chip.

How come these cartridges are so cheap?

The question really is why are genuine cartridges so expensive? Printer companies are selling printers at next to cost price, expecting you to buy their cartridges for outrageous prices. A set of genuine cartridges often costs more than a printer. On top of this, the cartridges supplied with a new printer are usually low capacity cartridges just to get you started. It must be time you looked at cheaper alternatives.

Do these cartridges hold as much ink as genuine cartridges?

Yes, these cartridges are filled to the same level if not higher than genuine cartridges.  On some models our manufacturer will “overfill” the cartridge so it contains more ink than the genuine cartridge.  For some printers we also have available High Capacity cartridges which contain even more ink.

What do I do if compatible cartridges don’t work in my printer?

Providing you have the correct cartridges for your printer they should work.  We have a detailed  installation instructions available  in the case that you do have problems.  In most cases it is as simple as running a cleaning cycle on your printer.  In a small number of cases you may encounter problems with the cartridges.  Fortunately this is less than 1% of the cartridges that we sell and we will happily replace them (or refund in full if necessary).

How much does shipping cost?

Free shipping for orders over $50 and all others are just $6.50 and we'll despatch your order the same day if we receive it before 3pm.

Our 100% Satisfaction Guarantee

Our Ink Cartridges are of the highest quality and ISO-9001 certified and come with a 100% satisfaction guarantee, allowing you peace of mind when ordering through us for the first time. Once you place your first order and load them into your printer, we know you'll be happy and order again. Should we not meet your standard in any way then please contact us and we'll look to resolve the issue as soon as possible. Check out our guarantee page here

I have another question....

We are happy to answer any questions, just email us at info@lowonink.com.au and your questions will be answered promptly.